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iGaming Customer Service
Train staff in the approaches and requirements of a Customer Service Team within iGaming, including how to implement and execute successful CS communication and strategies.
Learn how different CS roles contribute to the smooth and successful running of a company
Customer Service excellence is seen as a must in most B2C industries. The need for strong CS departments in the iGaming industry was identified very early on, and it is often one of the first few teams set up in a new iGaming Operation.
Customer services scale with business growth as customer numbers, and demand, increases so investing in CS training is essential.
This course has been developed to cater to the growing demand for highly trained customer service representatives in the iGaming industry.
- Course Objectives
- How To Access
- Certification
WHY THIS COURSE
Learn how different CS roles contribute to the smooth and successful running of a company
Learning objectives of this course:
- Learn about the importance of the Customer Service division in the business
- Understand the difference between online and offline CS
- Interpret the various techniques for successful delivery of both online and offline service
- Identify and implement the various roles and their functions
- Learn about the execution of the duties and responsibilities of each role
- Learn about best procedural practices to improve the operational function
This course is available via eLearning:
- Interactive format accessible worldwide
- Access for up to 1 year
- The duration of the course is approximately 1 hour
- CPD accredited (value 1 hour)
- Downloadable certification upon completion
- Add it to your company’s own branded LMS Learning Management System
Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from [email protected], if you haven't received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.
Learn using desktop, laptop, smartphone or tablet
You may also be interested in more operational courses:
After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:
- your name
- the course title
- the date of completion
Interested in providing this eLearning course for your team or company?
Contact us today to learn more about our eLearning services including our LMS Learning Management System.
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Interested in providing this eLearning course for your team or company?
Contact us today to learn more about our eLearning services including our LMS Learning Management System.
[nectar_btn size="small" button_style="regular" button_col_2="Accent-Color" icon_family="none" el_class="btn btn-yellow" url="https://igacademy.com/contact-us/" text="Contact Us" margin_top="15" margin_bottom="25"]
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SiGMA Foundation's education charity efforts
The SiGMA Foundation is a dynmic force in bringing about positive change by blending physical challenges with fund-raising initiatives that make a global impact.
The Women Empowerment Project, Bonga, Ethiopia
Looking ahead, the SiGMA Foundation has ambitious plans for the upcoming year. Building on the success of past initiatives, the Foundation aims to expand its reach and scale its impact in key areas.
In Ethiopia, the Foundation plans to further support the Women Empowerment Project, which is committed to empowering women through tailored educational programs and vocational training. This includes providing essential resources for skill development in areas such as IT, cookery, sewing, and hairdressing. The goal is to equip women with the tools and knowledge needed for sustainable livelihoods, fostering economic independence and social empowerment within the community.
Learn More
In Ethiopia, the Foundation plans to further support the Women Empowerment Project, which is committed to empowering women through tailored educational programs and vocational training. This includes providing essential resources for skill development in areas such as IT, cookery, sewing, and hairdressing. The goal is to equip women with the tools and knowledge needed for sustainable livelihoods, fostering economic independence and social empowerment within the community.
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