We are searching for a fast-learner to take up the role of Systems Engineer in our busy Malta office! If you have a basic knowledge of IT systems and are up for a challenge, we want to hear from you. 

Responsibilities

  • Handle incoming support requests from end-users via both telephone, email, or chat in a prompt and courteous manner
  • Prioritize, schedule, and escalate issues (when required) to the appropriately experienced technician
  • Record, track and document helpdesk requests and problem-solving process, including all successful/unsuccessful decisions made and actions taken through to final resolution
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementation of file backups, configuring systems and applications
  • Perform preventative maintenance, including checking and data cleansing of workstations, printers, and peripherals
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products
  • Develop and maintain an inventory of all IT assets including monitors, hard drives, modems, printers, scanners, and other peripheral equipment.

Requirements

  • You have IT education or the status of a student of the last years of IT studies 
  • You know the MS Windows environment and MS Office 365 very well 
  • You have basic knowledge of networks 
  • Be able to use computer and office equipment 
  • You are interested in the topics of new IT / Telecom technologies and you easily learn the technical one 
  • Proficient in a ticketing system
  • Tech-savvy
  • High attention to detail
  • Ability to work independently
  • Able to think logically and analytically in a problem-solving environment
  • Self-motivated and with a strong sense of accountability
  • Excellent verbal and written English communication skills.

Vacancies Application