SiGMA

SOFTSWISS Game Aggregator introduces VIP Support

Posted:: Sep 06, 2021 10:42 Category: Online , Casino , Europe , Posted by Marie

The SOFTSWISS Game Aggregator recently announced the improved B2B Support service which will now manage VIP client requests

The newly adapted Game Aggregator support system will further adhere to providing the best, most transparent, top quality service to all clients.

The B2B Client Support service, launched last year, now provides VIP Support. This will include several priority queues for helpdesk tickets urgent, VIP client and regular priorities. In essence, the B2B agents sort out the urgent tickets (fraud suspicion or game provider bet checks) first, further requests from VIP clients, then all other regular requests. 

The B2B Support service is constantly working on its quality and speed enhancement via the helpdesk. On average, the client receives the first response to their request within an hour, while VIP clients will have express priority. Complete ticket resolution depends on its complexity, but in the majority of cases the request is closed on the same or the next day. 

Tickets from the VIP queue are sorted out by the most experienced SOFTSWISS Game Aggregator B2B Support agents. They possess the know-how to address a wide variety of issues quickly and hassle free, including tough technical ones.

Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, comments on the news: “We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support. We highly value all our clients and their trust in our solution therefore we’ve decided to personalize our service further. We established the VIP client priority which provides perks to rapidly-growing clients.”

SiGMA Americas Virtual 2021:

The SiGMA Americas Virtual show will run from the 13th to the 14th of September, 2021. Features include a fully interactive expo floor, networking chat rooms, and a high profile line up of panelists. Beautifully designed booths come equipped with state-of-the-art product displays and chat box features, while attendees can visit the virtual stage, where a series of panels and keynotes will discuss key topics during the live 2-day conference. Explore the agenda and register here.

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