Delia Töpfer

Delia Töpfer

Head of CSM

Delia Töpfer

Delia Töpfer has been working for more than 10 years in Customer Relationship Management and is responsible for retention marketing, VIP management and the loyalty program for all channels at the Stadtcasino Baden Group.

The group launched the first legal online casino in Switzerland in 2019 and Delia was in charge to build up the retention marketing strategy, processes, and team. She played an essential role in building the iGaming CRM software of Gamanza, which is today the market leading CRM tool for online casinos in Switzerland.

Delia holds a Master in Customer Excellence and is currently studying for an Executive MBA in Digital Leadership.


SiGMA World celebrated the iGaming industry’s resilience even in the most troubling of times. With this we also congratulate the efforts made to make the iGaming world ethical, fraud-free and lawful.

Affiliate Grand Slam congratulated the brilliant marketers and influencers bringing much needed attention to a massive portfolio of industries and rejuvenating the economy one click at a time.

AIBC brought together the pioneers of a bright new age of emerging technology ready, able and willing to be the vanguard of Tomorrow. Other than just the established names, we also hosted many an entrepreneur seeking to expand the frontiers of AI and the Blockchain ever forward.

Finally, Med-Tech World united the medical professionals of many disciplines to combine their keen minds and inexhaustible passion for a better tomorrow with the entrepreneurial spirit of investors who also dream of a world free from disease and cancer.

The Week also saw many a networking dinner, speaking panel, drink gatherings and other opportunities for our hard-working delegates to unwind. A few highlights include the awards that congratulated those whose dedication, skill and acumen made them a leading figure in their industry as well as the fact that the conferences where graced by titans such as John Karony, Nolan Bushnell, Djibril Cissé, Akon and Mark Blandford who was awarded an Outstanding Contribution of the Year award for his pioneering work in the iGaming industry.