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Courses iGaming Customer Service
iGaming Customer Service

iGaming Customer Service

Train staff in the approaches and requirements of a Customer Service Team within iGaming, including how to implement and execute successful CS communication and strategies.

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Learn how different CS roles contribute to the smooth and successful running of a company

Customer Service excellence is seen as a must in most B2C industries. The need for strong CS departments in the iGaming industry was identified very early on, and it is often one of the first few teams set up in a new iGaming Operation.

Customer services scale with business growth as customer numbers, and demand, increases so investing in CS training is essential.

This course has been developed to cater to the growing demand for highly trained customer service representatives in the iGaming industry.

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  • Course Objectives
  • How To Access
  • Certification

WHY THIS COURSE

Learn how different CS roles contribute to the smooth and successful running of a company

Learning objectives of this course:

  • Learn about the importance of the Customer Service division in the business
  • Understand the difference between online and offline CS
  • Interpret the various techniques for successful delivery of both online and offline service
  • Identify and implement the various roles and their functions
  • Learn about the execution of the duties and responsibilities of each role
  • Learn about best procedural practices to improve the operational function

This course is available via eLearning:

  • Interactive format accessible worldwide
  • Access for up to 1 year
  • The duration of the course is approximately 1 hour
  • CPD accredited (value 1 hour)
  • Downloadable certification upon completion
  • Add it to your company’s own branded LMS Learning Management System

Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from [email protected], if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

Learn using desktop, laptop, smartphone or tablet

Customer Service elearning

 

You may also be interested in more operational courses:

 

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD https://cpduk.co.uk/explained

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