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The Malta Gaming Authority (MGA) has recently released a comprehensive guidance manual for reporting Alternative Dispute Resolution (ADR) proceedings. This equips licensees with detailed instructions on the requirements and procedures for submitting monthly ADR reports via the on the MGA website.

Alternative Dispute Resolution (ADR) is a process that allows disputes to be settled outside of court with the help of an impartial entity. This process includes methods such as mediation, arbitration, and conciliation. ADR is particularly valuable as it offers a less formal, often more expedient, and cost-effective resolution mechanism compared to traditional court proceedings.

In 2018, the Malta Gaming Authority issued the Alternative Dispute Resolution Directive: iGaming companies operating in Malta are required to inform players about the procedures for filing a complaint and how to escalate it to an ADR entity that will assist them free of charge.

Operators are also mandated to report each dispute referred to an ADR entity, along with the outcomes, to the MGA. The MGA's newly released manual on reporting states: "The Authority shall be notified that a dispute has been referred to an ADR entity by the 20th of the following month together with the monthly report on player funds and details the information that shall be submitted to the Authority, including the details of the parties involved as well as the subject matter of the dispute. B2C licensees are also obliged to notify the Authority of the outcome of the dispute with the submission of the following monthly report on player funds."

SiGMA has launched its own platform to assist players with gambling disputes involving licensed operators. The service is offered free of charge to players, while operators pay a fixed monthly fee. Using its extensive experience in the iGaming industry, SiGMA was able to develop an user-friendly and trustworthy platform to help players with their disputes.

Mex Emini, CTO of SiGMA Group and MD of SiGMA Play, explains: "During our efforts to assist players with their gambling disputes, our main goal is to connect them with operators and contribute to the creation of stronger relationships. This is also what we do during our events — connecting people. This is our biggest mission."

 Summit powered by Soft2Bet, will take place in Budapest from 2-4 September 2024.

Macau's gross gaming revenue (GGR) for June dropped to MOP17.7 billion (€2 billion), marking a 12.4 percent decline from May's MOP20.19 billion (€2.34 billion), according to the Gaming Inspection and Coordination Bureau (DICJ). This represents the lowest monthly total since November 2023.  

Despite the month-on-month decrease, June's GGR reflected a 16.4 percent increase from the same period last year. However, it is still significantly lower than pre-pandemic levels, showing a 25.7 percent decrease from the MOP23.8 billion (€2.76 billion) reported in June 2019.  

In the first half of 2024, Macau's casino GGR reached MOP113.8 billion (€13.20 billion), a 41.9 percent increase compared to the previous year. However, this figure remains 23.9 percent below the MOP149.50 billion (€17.35 billion) recorded during the same period in 2019.  

Analysts attribute the decline in June's GGR to several factors, including the seasonal post- “May Day” holiday slowdown and the impact of the UEFA Euro 2024 football tournament. Additionally, a low VIP win rate in Macau's casinos contributed to the lower revenue.  

Meanwhile, in June, brokerage firm CLSA its GGR forecast for Macau to MOP239.9 billion (€27.8 billion) in 2024.  

June only had the Dragon Boat Festival on June 10th as a public holiday, insufficient to sustain higher gaming revenues. Investment banks have also pointed out that the ongoing Euro 2024 matches influenced the decrease in gaming activities.   

Last week, Macau’s set a goal to attract 33 million visitors in 2024, marking a nearly 17 percent increase from 2023. Helena de Senna Fernandes, Head of the Macao Government Tourism Office (MGTO), said this optimistic projection is driven by China’s expansion of the Individual Visit Scheme (IVS), which now includes 10 additional Chinese cities.  

While Macau's GGR shows signs of recovery from the COVID-19 pandemic, the monthly fluctuations highlight ongoing challenges. The significant year-on-year increase is a positive indicator, but the revenue is still below pre-pandemic levels, underscoring the need for continued monitoring of market conditions and external factors. 

Upcoming SiGMA event: Click  to find out all about SiGMA East Europe powered by Soft2Bet happening in Budapest, September 2024.

The Philippine Amusement and Gaming Corporation (PAGCOR) revealed that a former high-ranking government official attempted to secure gaming licences for several illegal Philippine Offshore Gaming Operators (POGOs) that were recently raided. PAGCOR Chairman and CEO Alejandro Tengco stated that these activities and the involvement of the former official would be disclosed in a proper forum.  

Tengco the need to investigate the issuance of licences to POGO applicants with questionable backgrounds, facilitated by former officials and their intermediaries. He criticised the past administration for the excessive number of POGO licences granted, which has since been reduced from 298 to 43 under the current administration. 

“As a regulator, it is our mandate to ensure that only those with valid licences are allowed to operate all forms of gambling and gaming activities, whether these are land-based casinos or online platforms,” Tengco said in a statement. 

“It is in the interest of the government to crack the whip against illegal operators, including the so-called offshore gaming operators or POGOs and their backers, because the criminal activities associated with their illegal operations pose serious threats to our people,” he said. 

Two prominent POGOs, Zun Yuan Technology Inc. and Lucky South 99 Corp., were raided and shut down this year. Both companies are facing human trafficking charges. The operations against these companies were led by the Presidential Anti-Organized Crime Commission (PAOCC) with support from the Philippine National Police (PNP). 

Senator Sherwin Gatchalian, advocating for a total ban on POGOs, expressed surprise that PAGCOR officials had not previously mentioned the former Cabinet official's lobbying efforts in Senate hearings. He called for a thorough investigation and indicated plans to invite the mentioned former official to testify in upcoming hearings.  

hinted at possible connections involving former Presidential Spokesperson Harry Roque, whose name appeared in documents found at a raided POGO facility. Roque has denied any wrongdoing, stating his involvement was limited to legal representation for a related company. 

Senator Risa Hontiveros, leading the Senate committee on women, children, family relations, and gender equality, called on PAGCOR to address the criminal activities associated with POGOs, regardless of their licencing status. Both Gatchalian and Hontiveros stressed the need for stricter regulatory oversight to prevent further crimes linked to the industry. 

Despite the crackdown, PAGCOR due to their significant contribution to government revenues. In 2023, POGO companies generated PHP5.2 billion (€82.7 million) for the government, accounting for about 5-6 percent of PAGCOR’s total revenues. The Department of Finance reported a 127 percent increase in tax revenues from POGOs in 2022. 

Upcoming SiGMA event: Click  to find out all about SiGMA East Europe powered by Soft2Bet happening in Budapest, September 2024.

The Pennsylvania Gaming Control Board (PGCB) imposed a $100,000 on Live! Casino and Hotel Philadelphia for breaching regulations related to proxy betting.

The violations occurred when several employees at Live! Casino Sportsbook accepted and placed 15 proxy bets totalling $287,421 over eight days for a customer who was not physically present at the casino. The customer claimed  he would arrive later to settle for the bets, which were made via phone calls. These actions violated both casino policies and Pennsylvania state laws, including the Gaming Act, which mandates that wagers must be placed only by the individual making them. Moreover, the bettor never came to the casino to pay for either his bets or the resulting losses.

Following the violations, three sportsbook employees involved in accepting and placing these bets were terminated and had their licenses revoked. The patron responsible for these wagers has been banned from gambling in Pennsylvania and placed on the PGCB's involuntary exclusion list, banning him from placing bets in Pennsylvania casinos.

In response to the violations, Live! Casino Philadelphia reiterated its commitment to compliance and transparency. The casino has implemented several measures to prevent future instances of proxy betting. They have for instance reduced the surveillance notification threshold for wagers to $10,000 to increase oversight. Personal cell phones are now banned within the sportsbook area, and employees have been issued company phones with restricted use. Training programs for staff have been implemented, with increased focus on recognising proxy betting and suspicious activities.

Live! Casino Philadelphia has faced previous regulatory challenges, notably involving the recent arrest by Pennsylvania State Police of five individuals, including a table games dealer, implicated in a cheating scheme aimed at defrauding the casino of over $170,000.

 Summit powered by Soft2Bet, will take place in Budapest from 2-4 September 2024.