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Casino Universe

Casino Universe

4.5 rating based on 1,234 ratings
 4.5
Giftbox

1st Deposit Bonus

100% up to 500 EUR

  • Leaders in the software industry
  • Good selection of game providers

Casino Universe pros

  • Payment options available in multiple currencies
  • Design responsive for mobile devices
  • Variety of languages, including Live Chat

Casino Universe cons

  • Limited Live Chat feature
  • Restricted in big English-speaking countries

Casino Universe REVIEW

About Casino Universe

A reputable iGaming brand, N1 Interactive Ltd. owns and operates Casino Universe. In addition, the same company owns other first-rate online casinos, including SlotWolf, Slot Hunter, N1 Casino, and over 30 other sites. This Casino Universe review will go through all the most important aspect of the site, and it starts with player’s availability.

At this time, the casino is unavailable for the people of Australia, but also in these jurisdictions:

  • In Africa: Angola, Burkina Faso, Cape Verde, Central African Republic, Congo, DR Congo, Eritrea, Ethiopia, Ivory Coast, Liberia, Libya, Mali, Mauritius, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Uganda, and Zimbabwe.
  • In the Americas: Barbados, Cuba, Guatemala, Haiti, Jamaica, Nicaragua, Panama, Paraguay, and United States of America,
  • In Asia: Afghanistan, Cambodia, China, Hong Kong, Iran, Iraq, Israel, Lebanon, Laos, Macau, Myanmar, North Korea, Pakistan, Syria, and Yemen.
  • In Europe: Albania, Belgium, Czech Republic, Estonia, France and its overseas territories, Greece, Italy, Lithuania, Norway, Poland, Serbia, Slovakia, Slovenia, Spain, Turkey, and the United Kingdom, including Gibraltar, Jersey, Cayman Islands and Anguilla.

Ease-of-Use 

The homepage is like a lobby, displaying the most popular titles from various categories. You can easily navigate through the website via its well-organized layout. The button pinned to the upper right corner allows you to change the language. You can choose between:

  • English
  • German
  • Spanish
  • Portuguese
  • Finnish

You can find links to almost every part of the site at the bottom of the page, including the terms and conditions, accepted payment methods, bonus terms, and customer support department. You can also find the Live Chat box in the lower right corner.

Mobile Compatibility

Casino Universe is user-friendly website, as it allows play on a web-browser app compatible with Android and iOS devices. Even on devices with smaller screens, the casino works with its full functionality intact. The graphics are impressive even when playing from a portable device You can access the casino as long as you are using a widely-used browser, such as Google Chrome, Mozilla Firefox, Opera, or Safari.

Registration Process 

It’s quite simple to register. You need to click on some links and fill out some information. Here is a step-by-step guide:

  • In the upper right corner, click the Sign-Up button;
  • Input email address, password, and choose the currency;
  • Name, birth date, city, address, postal code, gender, phone number;

All this info needs to be written correctly, because you can’t change it later and complete the verification process. You can verify the account in the profile section by proving your identity, payment method and mobile number. You must confirm your identity through Hooyu security partner.

Games and Providers

During this review of Casino Universe, I found numerous brands responsible for the casino’s diverse collection of top-notch titles, include Booming, Endorphina, Evolution Gaming, Play’n GO, and Pragmatic Play and about 30 more, mostly notable gaming studios. Only well-known software providers with licenses from reputable gambling authorities implement the operator’s software. Third-party independent agencies certify the fairness of the games as well.

You can find a game that appeals to you based on the themes and features. You can browse and select games from the following categories:

  • Table games
  • Black hole
  • Jackpot games
  • Book of Universe
  • Grand Holiday Tour

Gaming library includes another category, Live Casino, further subcategorized according to game type:

  • Roulette
  • Blackjack
  • Baccarat
  • Game Shows
  • Poker

The game demo mode offers novice players a chance to test the game for free. In addition to slots, table games, video poker, and live dealer games, you’ll also find keno, bingo, and scratch cards. As the games feature flexible bet sizes, both high-rollers and low-rollers will be able to find a game that suits their budget.

Casino Universe Review – Bonuses and Promotions

Casino Universe offers a multitude of generous promotions once you open an account. Players need to opt-in to receive bonuses.

Welcome Bonus

Only the initial deposit qualifies for the 100% up to $500 Welcome Bonus. There is a $5 cap on wagers while the bonus is in play. To get in on this promotion, a minimum deposit of $10 is required. The joint amount must be wagered 25 times within 48 hours.

Deposit Bonuses

The minimum deposit to qualify for bonuses is $10. You have two days to wager the bonus and deposit 30 times. Every deposit bonus can be claimed once a week:

  • 75% bonus up to $500, with bonus code bonus75
  • 50% bonus up to $500 with promo code bonus50
  • 25% bonus up to $500 with code bonus25

Cashback

Cashback is granted automatically every week, on losses from slots calculated on deposit without the bonus. Slots always reward you with a 10% payback, and the minimum to be received is €5.

In order to receive 20% cashback, you must reach the sixth level of the loyalty program. Cashback doesn’t fall under any wagering requirements and it must be claimed within 24 hours.

Tournament

Casino Universe and Spinomenal joined forces to create a network promotion. Each of the 19 tournaments has big prize pools. The prize pools start at $40 and go all the way up to $11,000. They should increase as the tournament progresses.

The minimum qualifying bet per spin is $0.2. Players collect points based on the win multiplier. They receive 10% of the gains during each round, which will be added to the player’s score in the final round.

Loyalty and VIP Plans 

Loyalty program awards you one point for every $50 wagered. Once you get 3000 points you become a comet player, a first-level VIP. Along with the benefits you receive when you reach a certain level, you can also get a personal manager, faster withdrawals, and a special birthday offer. Casino Universe implemented six VIP levels:

  • Comet level – between 3000 and 6000 points – grants 200 free spins in Book of Dead slot
  • Pluto level – between 6001 and 8000 points – and receives a deposit bonus 100% up to $500
  • Neptune level – between 8001 and 10000 points – 500 Casino Universe free spins in Twin Spin
  • Venus level – between 10001 and 12000 points – deposit bonus 100% up to 1000 EUR
  • Mercury level – between 12001 and 16000 points – 1000 free spins in Starburst
  • Sun level – between 16001 and 20000 points – 20% cashback everyday

Banking options

The casino offers various options for players to upload funds to their gaming accounts. The minimum deposit is $10, and you can put a maximum of $5,000 per transaction. All deposits are free of charge and processed within a few minutes.

The following payment methods allow you to deposit:

  • Visa/Mastercard/Maestro
  • Neteller
  • Skrill
  • PaySafeCard
  • Sofort
  • MiFinity
  • Trustly
  • Volt Transfer
  • Zimpler
  • EcoPayz
  • Neosurf
  • Rapid Transfer
  • Giropay
  • iDebit
  • Interac

However, not all of these banking systems are available for withdrawals. Instead of Maestro, PaySafeCard, Sofort, Volt, Rapid, Zimpler and Giropay, Casino Universe added a couple of more payment options, besides wire bank transfer, which is usable for withdrawals at nearly every casino:

  • InstaDebit
  • Yandex
  • Qiwi

You can request a minimum withdrawal of $20 if you use MiFinity, in all other cases except wire transfer, the minimum is set at $50 per transaction. To use a traditional bank transfer, you need to make a $400 withdrawal request.

To sum up this review of Casino Universe section, I note that the site also applies weekly and monthly maximums of $5,000 and $15,000 respectively. In addition to USD, during registration you can pick one of the other available currencies:

  • EUR
  • CAD
  • NZD
  • PLN
  • JPY
  • INR

Customer Reviews

By reading Casino Universe reviews, I found which areas mostly pleased the customers, but also what aspects they consider to need improvement.

Users like the game’s selection, Live Casino in particular, and the website’s dark-mode design. They also commend the emphasis on payment methods, and long-term bonuses. Perhaps, most important praise was about fast verification and cashout processes. Players report receiving their withdrawals to Neteller account within seven hours from request, which is practically as quick as possible. Verification process took about 10 minutes, and was aided with a kind customer support, which was helpful with documents with withdrawals.

On the other hand, gamers feel the navigation is on a medium level, which is also the case for layout and functionality. The main flaw, which was mentioned several times, is the unavailability of 24/7 Live Chat support, even though when active, the feature received high praise.

Customer Support

Customer service is a crucial element of any successful online casino, and Casino Universe knows how to do it well. Firstly, quite a few topics are covered on Casino Universe’s FAQ page.

You can always reach the customer support center through the Live Chat option if you can’t find the answer to your question. Readers should keep in mind that the feature is available only from 8:30 AM to 00:00 CET.

You can also reach casino representatives via [email protected] If you are not fluent in English, it is also possible to contact casino support representatives in Norwegian, German, and Finnish.

Conclusion

This casino is a part of a well-established casino operator, N1 Interactive, and that gives players security and allows them to fully engage and game in Casino Universe. The site lives up to its reputation, by providing the variety of slots and live dealer games, languages, currencies and payment methods. It also employs, when active, a top-notch Live Chat support.

What you really need to focus on in Casino Universe review is the site’s bonus package, which includes the welcome bonus and additional, weekly deposit bonuses. For this reason alone, you should trigger the registration process and give it a trial period, no matter if you prefer gaming from desktop or mobile version of the site.

FAQ

Is Casino Universe safe?

Casino Universe is licensed by the Malta Gaming Authority, holds necessary Random Number Generation certificates, and uses 128-bit SSL encryption and PGP protocol to ensure a safe and secure online gambling environment.

How do I submit my documents and where can I see their status?

In your profile’s Documents tab, you can upload the necessary files. Files shouldn’t exceed 2MB. Accepted formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, you wait for their verification. You can find out the status in the same Documents tab.

How can I limit my spending or losses?

In the Personal Limits section, you can set limits on the amount you deposit, lose, wager, spend in one game, or on the total account activity. Daily, weekly, and monthly limits can be amended at any time. Decreases will take effect immediately, and increase only after the previous limit expires.

Player review