Gaming regulator reports 3% of Singapore adults visited casinos in 2023

Jenny Ortiz October 1, 2024

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Gaming regulator reports 3% of Singapore adults visited casinos in 2023

The Gambling Regulatory Authority (GRA) has reported that 3 percent of Singapore’s adult population, or 99,000 citizens, visited the city-state’s two major casinos, Resorts World Sentosa and Marina Bay Sands, in 2023. This figure highlights consistent casino attendance, mirroring the trends seen during the COVID-19 pandemic and pre-pandemic years. In comparison, 3.2 percent of the adult population visited in 2022, 3 percent in 2021, 2.5 percent in 2020, and 3.4 percent in 2019, demonstrating stable interest in the local gaming sector.

Casino levy and regulatory changes

Singapore has maintained strict regulations to control local access to its casinos, primarily through a mandatory entry levy. In September 2023, the Casino Control (Amendment) Act introduced an increase in penalties for those attempting to bypass this levy. Fines were raised from SGD1,000 to SGD1,500 (€698 to €1,047), aiming to enhance compliance and deter unauthorised casino entry. Local citizens and permanent residents are required to pay SGD150 (€105) for daily access or SGD3,000 (€2,094) for an annual pass, discouraging frequent gambling and reducing potential gambling-related issues.

Low problem gambling and casino crime rates

The GRA’s 2023-24 annual report showcases the authority’s efforts in keeping problem gambling and casino crime rates low. By collaborating with the National Council on Problem Gambling and the Singapore Police Force, the GRA continues to focus on safeguarding citizens from the negative impacts of gambling. Although the report did not provide specific statistics on crime or addiction, the authority’s proactive approach has led to what it describes as “positive outcomes” in curbing these issues.

In December 2023, Resorts World Sentosa received a record SGD2.25 million (€1.57 million) fine from the GRA for failing to conduct adequate customer due diligence. This significant penalty highlights the regulator’s commitment to enforcing strict compliance standards, especially regarding anti-money laundering measures and overall casino operations.

Technological advancements and regulations

The GRA is embracing technology to enhance regulatory practices, positioning Singapore’s casino industry for future advancements. As part of its move towards a cashless gaming environment, the upcoming amendments to the Casino Control Act will incorporate provisions for cashless gaming systems, which are expected to be implemented by 2024. These innovations aim to modernise the gaming experience and bolster regulatory readiness for future technologies.

Furthermore, the GRA has integrated generative Artificial Intelligence (AI) into its operations, streamlining processes like licensing, investigations, and approvals. The use of AI, specifically the Pair Chat tool designed for government agencies, has optimised workflow and improved productivity across the board, allowing GRA officers to focus on tasks requiring human judgement and expertise.