NSW Independent Casino Commission’s verdict on Crown Sydney’s casino licence

Lea Hogg April 26, 2024

SiGMA news

NSW Independent Casino Commission’s verdict on Crown Sydney’s casino licence

After nearly three years of rigorous remediation, Crown Sydney has been deemed suitable to retain its casino licence by the NSW Independent Casino Commission (NICC). The Chief Commissioner, Philip Crawford, acknowledged Crown’s significant progress and emphasized the need for its sustained commitment to maintaining suitability.

Crown Sydney has undergone a fundamental transformation in its business operations. The NICC’s assessment confirmed that the casino is operating within the parameters of the Act, the suitability deed, and its regulatory obligations. This marks a significant milestone in Crown’s journey, demonstrating its ability to run the casino lawfully.

Beyond legal compliance, Crown has made meaningful strides in other areas of its business. It has fostered a culture of transparency and accountability across its integrated resort, a crucial step in its remediation process.

Despite these positive changes, the NICC remains mindful of the misconduct exposed in 2021 when Crown was deemed unsuitable. Crawford stressed that Crown Sydney still has work to do to reach a steady state. The casino must continue to elevate its standards and sustain its cultural transformation.

New regulatory agreement

The NICC itself has evolved as a regulator, now possessing enhanced powers, a singular focus on casinos, and a mandate to mitigate harm. This decision is a testament to Crown’s transformation and a positive outcome for its staff, the community, and Crown Sydney itself.

Crown Sydney has implemented hundreds of new internal controls as part of its reforms, reflecting the Bergin-based recommendations. These reforms have culminated in a new licence and a new regulatory agreement between Crown Sydney, the NSW Government, and the NICC.

The updated agreements include revised settings, such as the removal of restrictions on the NICC’s powers and the elimination of previous compensation trigger clauses from the casino legislation.

Crawford reminded Crown of the responsibility and privilege that accompany a casino licence. Crown Sydney’s future as a destination hospitality and entertainment venue, underpinned by the restricted gaming facility, hinges on its unwavering commitment to continuing suitability, accountability, and compliance.