SiGMA

Intouch Games fined by the UK Gambling Commission

Posted: Jan 25, 2023 16:00 Category: Europe , Online , Regulatory , Posted by Lea Hogg

The UK Gambling Commission has fined Intouch Games with a penalty of £6.1 million after failing a compliance assessment last March. This followed a number of repeated regulatory failures by the operator. In 2019 regulatory failures were reported with a fine of  £2.2 million followed but a fine of £3.4 million in 2021.

Failure to interact appropriately with customers

The regulator conducted a money laundering and terrorist financing risk assessment as proper policies and procedures were not implemented by Intouch to address the risk factors. According to the assessment, the company failed to interact appropriately with high risk customers.

An incident was reported where a customer who was flagged for erratic play patterns was followed up by the company after a lapse of seven weeks. Another report stated that the operator also failed to verify a customer’s monthly earnings despite being flagged as a high risk customer.

UK Gambling Commission

Kay Roberts, executive director of operations at the UKGC, said: “Considering this operator’s history of failings we expected to see significant improvement when we carried out our planned compliance assessment. Disappointingly, although many improvements had been made, there was still more to do. This £6.1m fine shows that we will take escalating enforcement action where failures are repeated and all licensees should be acutely aware of this,” she added.

Background

Intouch started as a land based slot machine and jukebox manufacturer in 2001.  It is now Intouch Games is now a tech company providing iGaming solutions to players and B2B partners worldwide.
Intouch Games houses eight successful casino brands and employs over 500 staff globally. The company launched its first online brand, mFortune in 2007 with 4 games: roulette, poker, slots and blackjack.

Related Posts

AffPapa & Roobet partner to…

AffPapa is thrilled to spread the word about its brand-new year-long collaboration agreement with Roobet – a crypto-centered online casino.…

Intouch Games fined by the…

The UK Gambling Commission has fined Intouch Games with a penalty of £6.1 million after failing a compliance assessment last…